Return & Refund Policy
Babyzen.com can only accept returns for merchandise purchased through our website or Stokke.com. Products purchased from another retail outlet will need to be processed through that retailer.
If you´ve placed an order with any of our authorized retailers, please contact the retailer directly for more information.
Stokke® should be notified within 14-days from the date of delivery for the following:
• If you received incorrect merchandise, your package was not received at the time of delivery, or you have changed your mind. Please click here to contact Stokke® /BABYZEN Customer Service or call us Monday – Friday 10 am-6 pm EST for further assistance with an exchange or refund.
• If your merchandise was damaged during shipping, has missing parts or has quality concerns please click here to initiate a reclamation request using our self-service portal.
IMPORTANT: Spare part availability, discontinued items, peak season/holidays and/or failure to provide all mandatory documentation at the time of submission may delay the processing and/or the approval of your claim.
Which Items Can be Returned?
Please return the unused goods in their original condition, disassembled, and packed carefully in its original packaging to ensure that it will not be damaged during the shipping process.
All eligible items for return may be sent back to our warehouse within 14-days of delivery and must meet the following requirements:
• New & unused condition
• In the original packaging, including all parts, accessories, manuals etc.
• Must include a Stokke® Returns Authorization label
Items that cannot be returned
• Used strollers
• Open or used accessories
• All final sale or discounted merchandise
All strollers are subject to a restocking fee up to 30%.
All accessories are subject to a flat rate return fee of $9.99.
Your refund may be refused if the condition of the product does not meet our return requirements.
Refunds minus any applicable return/restock fee(s) will be issued in the original form of payment used to purchase the item. All final sale or discounted items cannot be refunded. Please note that credit notes are currently not available.
You will receive a refund provided your purchase was made with Babyzen.com or Stokke.com, the items are unused, not damaged and in unopened labeled packaging.
Please allow up to 14-business days for a return to be processed and a refund to be issued.
If you would like to exchange your order, please contact our customer service team to request a return label. Please note that the restocking fee will be waived provided the order meets the return policy listed above and the new order is of the same or greater value.
BABYZEN/Stokke® cannot assist with the exchange of product purchased from an authorized retailer, please contact the retailer directly for more information.
Need to cancel your order?
Click here to contact BABYZEN/Stokke® customer service to assist with canceling your order within 24 hours of placing your order. Please ensure to include “Cancel Order” in the subject line when submitting your request.
In the event your order cannot be cancelled in time, you can refuse the package at the time of delivery and your account will be refunded once the package has been received back to the warehouse. Please allow up to 14 business days for a return to be processed and a refund to be issued.