Terms of sales, Consumer Purchases

BABYZEN is part of the Stokke Group (Stokke AS and its subsidiaries)

1. The Agreement

This Agreement is entered into the Parties as defined in section 2 and consists of sales conditions, the Shipping Policy, information provided in the ordering solution.

The provisions set forth herein do not limit any applicable mandatory statutory consumer rights. This Agreement may from time to time be modified by BABYZEN and will post a copy of the amended Agreement at https://store-us.babyzen.com/pages/terms-conditions


2. The Parties

The Seller is Stokke LLC (part of the Stokke group). 

Address: Stokke LLC, 5 High Ridge Park, Suite 105, Stamford, CT 06905

E-mail: webshop.support@stokke.com

Online contact: https://www.stokke.com/USA/en-us/contact-us


The Purchaser is the consumer, as defined by applicable consumer law, placing the order.

The Seller and the Purchaser are individually referred to as a “Party” and collectively referred to as the “Parties”.


3. Price

The price is the given price in the ordering solution/shopping cart. If specified in the ordering solution when placing an order; customs and import duties may accrue in addition to the stated price


4. Conclusion of the Agreement

The Agreement is binding for both Parties once the customer has placed, and thus sent, his/her order.

However, a Party is not bound by the contract if there are orthographical or typological errors in the offer from the Seller in the ordering solution of the online shop or in the Purchaser’s order, and the other party realised or should have realised that such an error was present.


5. Payment

The Purchaser is required to pay when the order is placed.

We accept payment by VISA and MasterCard. Further, we use a third party checkout service provider that might offer you additional payment methods.


6. Shipping, Delivery and Return policy 

For shipping and return terms, please refer to our “Shipping & Return Policy. for us consumers at https://store-us.babyzen.com/pages/delivery-returns and https://www.stokke.com/USA/en-us/customer-service/shipping-exchanges/shipping-exchanges.html

Delivery has occurred once the Purchaser, or someone whom he/she has assigned to receive or transport the goods, has been notified or otherwise been made aware that the good is at their disposal at the place of delivery.

If the Seller has an agreement with a courier for shipment of the goods to the Purchaser, delivery only occurs once the good is handed over to the Purchaser, not when it is handed over to the courier. However, if it is the consumer who has commissioned the courier to transport the goods, and not the seller who offered this transport alternative, the goods are considered delivered when handed over to the courier.

Delivery has occurred once the Purchaser or courier with whom the Purchaser has an agreement has taken control of the good. Delivery has occurred if the good has been placed in the Purchaser’s mailbox or if, upon agreement with the Purchaser, delivered to another place (workplace, garage etc.).

Delivery has not occurred when the good is delivered to the post office or a business. Delivery only occurs once the Purchaser has collected the goods.

The estimated time of delivery is provided in the Shipping Policy.


7. Product risk

In a sale in which the seller dispatches the good, the risk for the good is transferred to the Purchaser once the good has been delivered to him/her as per Section 6. If the consumer has asked a third party to receive or pick up the goods on his/her behalf, the risk is transferred once this party has taken possession of the goods.


If the good is lost or damaged before physical possession is taken, the Seller bears responsibility. If the good is lost or damaged after physical possession is taken, the Purchaser bears the risk. If the consumer chooses his/her own courier to perform the transport assignment, and this transport alternative was not offered by the Seller, the risk is transferred to the consumer once his/her own courier has taken possession of the good.


8. Delays and non-delivery: The Purchaser’s rights and time limit to make a claim

If the item is not delivered or is delivered too late and this is not due to the consumer or circumstances relating to the consumer (delay), the consumer is entitled to withhold the purchase price, demand fulfilment of the purchase, demand the purchase be cancelled or claim compensation.


9. Defective goods: The Purchaser’s rights and time limit to give notice

If the Product is defective, the Purchaser must, within two months after he or she discovered or should have discovered the defect, notify the Seller that he or she intends to submit a formal complaint with respect thereto. 

Any complaint must be submitted no later than two years after the consumer took possession of the item. This does not apply if the Seller, by means of a guarantee or other agreement, has assumed liability for defects over a longer period.

Complaints may instead be submitted to the party who, as agreed with the Seller, has undertaken to rectify the defect.

If a defect exists that is not due to the consumer or circumstances related thereto, the consumer is entitled to withhold the purchase price, choose between rectification or redelivery, demand a reduction in the price or claim compensation.  

Additional information as well as how to contact us for reclamation can be found on our Reclamation Portal on www.babyzen.com in your local language.


10. Seller’s rights in case of Purchaser’s breach of contract

If the Purchaser fails to pay or meet his or her obligations under the purchase agreement or pursuant to applicable law, and this is not due to the Seller or circumstances on the Seller's part, the Seller is entitled to; demand fulfilment, demand cancellation, claim compensation and interest and withhold delivery.

Depending on the circumstances, the Seller will also be able to claim an interest in the event of late payment, collection fee and a reasonable fee for uncollected goods.


11. Personal data

The Stokke Group is subject to the EU GDPR. Stokke will process your personal data to the extent necessary for the fulfilment of your orders and your consumer rights.

Please see BABYZEN / Stokke’s privacy policy for a full description of our processing of personal data within the Stokke Group here : Privacy Policy – BABYZEN International website

Last revision: September 2nd 2022

Hei! BABYZEN is part of the Stokke® family.

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